Tuesday, 26 June 2007

McAfee v Davenport

In Andrew McAfee's recent post he links to a video of his debate with Tom Davenport. If you have half an hour to spare, it's worth a watch, provided you're not hoping for blood on the carpet. Both men are measured and rational in their analysis of what Enterprise 2.0 is and where it might be headed. They agree about a lot: the tools are not individually especially new, but the combination of them probably is; their adoption by corporations may perhaps not prove to be transformational; the outcome is hard to predict; the ROI is tricky to quantify. Even their points of disagreement were more matters of degree than they were a dichotomy: how much potential there is in the concept of emergence; how significant corporate culture is as compared to the tools; how much value there is in the 'wisdom of the crowds'.

So perhaps this was not quite the 'big fight' that some billed it as. On the other hand, the wide areas of apparent agreement conceal what I think is a strong difference in view on a key issue: the nature of corporations and, indeed, human nature. Tom Davenport has a somewhat cynical, or at least sceptical view to Andrew McAfee's slightly utopian one, when it comes to the possibility of hearing the voice of the grass roots in organisations.

So who is right? I don't think there is a simple answer. Personally I do agree with Tom Davenport that the cultural barriers to widespread blogging and wikiing are very high in many organisations. But I also think the potential that resides in combining a number of tools for uncovering know-what and know-how is greater than Tom Davenport says he thinks it is.

What do you think?

Thursday, 14 June 2007

Librarians and Web 2.0

Yesterday I attended a seminar organised by the City Information Group, entitled "Will technology replace the research centre? How will the corporate librarian's role evolve?". There was a small panel comprising Euan Semple, Mike Angle (Alacra) with Mark Chillingworth as chair(Information World Review).

The members of CIG are largely corporate librarians and researchers. Much of their time is spent fulfilling requests for information by accessing proprietary online databases such as LexisNexis. The thrust of the panel's argument was that Web 2.0 is a potential threat to this role, since it is essentially that of an intermediary, and Web 2.0 implies disintermediation.

I expected the audience to be largely up to speed on what Web 2.0 is, but that did not appear to be the case. At least, several of those who spoke up appeared to be deeply ignorant of the subject. And a show of hands implied little hands-on experience, at least, with blogs and wikis, Wikipedia excepted.

The other theme from the audience was authenticity/accuracy of the information to be found in blogs, wikis and social networks. Many of them were very keen to believe that it was unreliable and could therefore be ignored.

I felt a sense of déjà vu. I am not a trained librarian, but I managed a corporate information centre for year back in 1998. At the time the Web (Web 1.0?) was really beginning to gather steam, and I found myself grappling with not dissimilar issues then.

So what in fact has changed, if anything, and is there more need now than 9 years ago for the role of librarians to evolve? I think two things have changed in the last couple of years. The first is that the arrival of mass publishing via blogs, wikis and other social media has made available a great deal of (free) information which can be surprisingly accurate and current. The second is that there are in effect now a lot of amateur librarians out there on the Web - people who are willing to spend time uncovering information for the benefit of others, and linking to it. These two facts taken together imply pressure on the paid-for, authenticated information sources and pressure on the professional searchers.

So what's the answer for library people? Throw in the towel? I don't think so, but in my view a fairly radical change of role is needed. Information specialists need to include the 'informally created' material in their universe of relevant information and they need to understand how best to access it. They also need to act as enablers of the setting-up and fostering of the frameworks that make creation (and retrieval) of such material possible within an organisation.

That's my view. What's yours?

Wednesday, 6 June 2007

Off to Wiki Wednesday

Today is Wiki Wednesday in London. Perhaps not a headline event for Londoners at large, but over 50 people have signed up for it - on the wiki of course.

I'm looking forward to it. The last one I attended, back in February, had quite a buzz to it. And of course it's nice to be able to preach to, and be preached to by, the converted.....